While based in Arizona, USA; we do ship world wide!

Please note customs and duties fees may apply for international shipments. These would be collected upon delivery and are the responsibility of the buyer.

All prices listed on the website are in USD currency. For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged. The amount taken from the original funding source is returned in full when refunded by the seller.

Please note that we cannot be held responsible for any discrepancies caused by exchange rate fluctuations.

International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs Authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Belle Botanical Creations, and thus cannot be refunded.

We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of these fees, we recommend contacting your country's customs office or tax agent for respective charges and rates.

If the duties remain unpaid, the item might be returned to us, rendering it ineligible for a refund as we would then be required to cover the duties for its re-importation into the USA.

We typically use USPS for all our domestic shipping. All USA orders ship free take take about 4-5 days for delivery. Most international orders are shipping via USPS or FedEx, which can take between 15-30 days.

All shipping options can be upgraded, at checkout for expedited shipping options.

Navidium is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit.

PROTECT YOUR DELIVERY WITH NAVIDIUM SHIPPING PROTECTION

WHAT WE DEEM AS LOST:

• Shipment states ‘delivered’ but you have not received it. We ask that you allow up to 5 working days for your parcel to be delivered. Sometimes the courier prematurely marks it as delivered and tries a redelivery, it turns up in a secure location at your property or it may be at your neighbors.
• We reserve the right to classify your shipment as a ‘delay’ if there is a high volume of parcels in the network and we are aware of delays

WHAT WE DEEM AS DAMAGED:

• We reserve the right to classify your shipment as a ‘delay’ if there is a high volume of parcels in the network and we are aware of delays

WHAT WE DEEM AS DAMAGED:

• Items arrive damaged in transit
• Some of your order is missing due to the box/packet opening in transit 

Please contact us immediately if your items have arrived damaged or something is missing. Submit photographic evidence of tampered items.

WHAT WE DO NOT COVER:

• Missing parcels or redelivery fees due to incorrect address information provided by you
• Delays in transit 
• Order marked as unfulfilled or unshipped. This may be due to inventory issues or dispatch delays
• Orders stuck in customs - we cannot be held responsible for customs delays. Please get in touch with your chosen courier and pay required customs fees. If you refuse customs payments, we are not liable for any return to sender fees, and these will be deducted from your refund
• Items that are returned to us for a refund or exchange that are not in a resalable condition
  

HOW TO SUBMIT YOUR CLAIM:

If your parcel is lost or damaged, please contact us at kaitlyn@bellebotanicalcreations.com

A member of our customer service team will assist you within 24-48 hours, during regular business hours of Monday-Friday 8am-5pm PST. What to include in your claim email: 

• Subject line: SHIPPING PROTECTION CLAIM for order #12345 (This can be found in your order email)
• Description of your issue
• Photo evidence of damage if applicable

We will continue to track your parcel and should it appear, we request it be sent back to us at our expense. Upon receipt of the item we will also grant you a discount code for future use.

By selecting Navidium shipping protection, you agree to these terms. 

We ask that you do not get in touch with us regarding a missing parcel until the allotted time has passed for it to be deemed as lost.

OUR POLICY FOR UNPROTECTED PARCELS:

We will follow the claims policy with your selected courier to either locate your parcel or deem it as lost. This may take 6-8 weeks and is at the discretion of the courier.

If your parcel has a GPS location or photographic evidence that it has been delivered to your property, is with a neighbor or at a secure location, we are not responsible for a refund or replacement.

*Shipping Protection is non-refundable.